Cleobetra Casino Terms & Conditions

These Terms & Conditions form a legal agreement between you and the operator of Cleobetra Casino. They apply to the website, mobile services, account features, games, promotions, payment facilities and other services made available through the platform. By accessing the website or using any service, you confirm that you have read, understood and accepted these terms. If you do not agree with them, you must not use the website or open an account.

You must be legally permitted to participate in online gambling in the place where you are located. Players in Australia must comply with all applicable Australian laws and any other laws that apply to them. You must also meet the minimum legal gambling age that applies to you. We may ask you to confirm your age, identity, location and eligibility before allowing access to certain services.

You are responsible for providing accurate, complete and current information when registering or using your account. Information must belong to you and must not be false, misleading, copied from another person or provided for an unlawful purpose. You must update your details if they change. An account may only be used by the person in whose name it is registered, and you must not allow another person to access or use it.

• You must not create or operate an account on behalf of another person.
• You must not create more than one account unless we expressly permit this in writing.
• You must keep your login details confidential and take reasonable steps to prevent unauthorised access.
• You must tell us promptly if you believe your account or login details have been compromised.
• You must not use the website if you are self-excluded, subject to a gambling restriction or otherwise prohibited from gambling.

We may carry out verification checks at any time. These checks can include requests for identity documents, proof of address, payment information, age, source of funds or other information reasonably required for compliance and security purposes. Access to an account, games or withdrawals may be restricted while checks are completed.

You are responsible for reviewing the information shown before confirming a transaction or placing a wager. Once a wager has been accepted, it will generally be treated as final, except where a correction, cancellation or adjustment is required by law, a technical issue, a game rule or these terms. The outcome of a game will be determined by the relevant game rules and the platform's recorded results.

You must only use payment methods that are authorised for your use. Payments may be subject to verification, processing checks and any restrictions shown on the website. You must not use a payment method belonging to another person without proper authorisation. We may refuse, reverse, hold or investigate a transaction where there is a security, fraud, money laundering, chargeback or compliance concern.

Any balance displayed in your account is subject to confirmation of the relevant transaction and compliance with these terms. You must not attempt to exploit an obvious error, incorrect balance, software fault or technical vulnerability. If you receive funds or credits in error, you must notify us and must not use them. We may correct account balances and void affected transactions where this is reasonably necessary.

Games may occasionally be unavailable because of maintenance, upgrades, network interruptions, supplier issues or other circumstances outside reasonable control. We do not guarantee that the website or every game will always be available, uninterrupted or error-free. If a technical problem affects the operation or recording of a game, the relevant transaction may be reviewed and corrected in accordance with applicable rules and law.

Promotions and offers

Promotions, bonuses, rewards and special offers may be subject to separate terms. Those terms will explain the eligibility requirements, qualifying activity, expiry conditions, wagering or play-through requirements, withdrawal rules and any other restrictions that apply. You should read the full promotional terms before participating. If there is an inconsistency between a promotion's specific terms and these general terms, the specific promotion terms will apply to that promotion.

We may correct, withdraw or amend a promotion where it has been published in error, where the offer is being misused or where this is required for legal, security or operational reasons. Unless the relevant terms state otherwise, a person must not claim the same offer through multiple accounts or use a promotion in a way intended to manipulate its conditions.

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Only gamble with money you can afford to lose. Consider setting personal deposit, spending, loss or session limits before you play, and take regular breaks. You should never gamble when distressed, under the influence of alcohol or drugs, or to repay debts.

If gambling is becoming difficult to control, use the responsible gambling tools available through the platform or ask for assistance. You may be able to request account restrictions, a temporary break or self-exclusion. A self-exclusion request is an important safety measure and should be treated seriously. You must not attempt to bypass a restriction by opening another account or using another person's account.

We handle personal information in accordance with our Privacy Policy and applicable privacy laws. Information may be collected and used to provide services, verify identity and age, process transactions, protect accounts, prevent fraud, meet legal obligations, manage responsible gambling measures and improve the platform. Personal information may be shared with service providers, payment processors, game suppliers, professional advisers or authorities where reasonably necessary and legally permitted.

You must use the website lawfully and fairly. You must not interfere with the platform, introduce malicious software, use automated tools without permission, reverse engineer the website, access another person's account, manipulate game results or engage in fraud, collusion, harassment or other abusive conduct. You must not use the services for money laundering, terrorist financing or any other unlawful activity.

• Do not share, sell, transfer or lend your account.
• Do not use software, devices or methods designed to gain an unfair advantage.
• Do not exploit faults, delays, duplicate credits or pricing errors.
• Do not upload content that is unlawful, threatening, defamatory or infringing.
• Do not attempt to avoid age, identity, location or responsible gambling controls.

We may suspend, restrict or close an account where we reasonably believe that you have breached these terms, provided inaccurate information, failed a verification check, misused a promotion, engaged in prohibited conduct, created a security risk or acted unlawfully. An account may also be restricted for responsible gambling, compliance, technical or operational reasons. Where appropriate, we may ask for further information before deciding what action is required.

If an account is closed, any remaining balance will be dealt with in accordance with applicable law, the outcome of relevant checks and these terms. We may withhold or adjust amounts connected with fraud, unlawful activity, chargebacks, technical errors or a breach of these terms. You remain responsible for obligations that arose before an account was closed.

To the maximum extent permitted by law, the website and its content are provided without a guarantee that they will always be available, accurate, complete or suitable for every purpose. We are not responsible for losses caused by events outside reasonable control, interruptions to communications or payment services, device problems, unauthorised access caused by your failure to protect your account, or your misuse of the website. Nothing in these terms excludes or limits a right or remedy that cannot legally be excluded or limited under Australian law.

We may update these Terms & Conditions from time to time to reflect changes to the services, law, technology, security or business operations. The updated version will be made available on the website and will apply from the stated effective date or, where no date is stated, from publication. You should review the terms regularly. Continuing to use the website after an update means that you accept the revised terms.

Questions and complaints

If you have a question, believe a transaction has been recorded incorrectly or wish to make a complaint, use the customer support or complaints process made available on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction details and your account information. We may request further information, investigate the issue and communicate the outcome through the contact method associated with your account.

These terms should be read together with any game rules, promotional terms, Privacy Policy and responsible gambling information displayed on the website. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not waive the right to enforce it later. The laws that apply to your use of the services will be determined by applicable Australian law and any mandatory legal requirements.