Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or other rules that can result in losing money. Previous results do not predict future results, and a winning run does not mean that another win is due. Avoid chasing losses or increasing your stakes because you believe a win is likely to happen soon.

Before you start, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, similar to the cost of another leisure activity. Only gamble with money that is available after essential costs such as rent, bills, food, transport, education and other financial commitments have been covered. Never use borrowed money, credit intended for essential expenses or money set aside for someone else.

• Set a personal budget before playing and do not exceed it.
• Set a time limit and take regular breaks away from gambling.
• Keep gambling separate from essential household spending.
• Do not gamble when you are upset, stressed, tired, intoxicated or trying to recover losses.
• Remember that gambling outcomes are not affected by skill, patterns or past results where the game is based on chance.
• Do not view gambling as a source of income or a solution to financial difficulties.

Gambling is not suitable for everyone. In Australia, you must be at least 18 years of age to gamble. Do not allow another person to use your account, and never gamble on behalf of a child or anyone under the legal age. Keeping your account information private helps protect you and supports safer play.

It can be difficult to notice when gambling has moved beyond entertainment. A change in behaviour, finances, relationships or wellbeing may be a sign that additional support is needed. You do not need to wait for a crisis before taking a break or asking for help.

• Spending more time or money gambling than you planned.
• Trying to win back money after losing it.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding or minimising gambling activity from family, friends or people you trust.
• Borrowing money, selling belongings or missing payments to continue gambling.
• Gambling with money intended for bills, living costs or other commitments.
• Neglecting work, study, family, health or social activities because of gambling.
• Thinking about gambling often or planning your day around it.
• Continuing to gamble despite negative effects on your finances, relationships or wellbeing.
• Feeling guilt, shame, hopelessness or distress connected with gambling.

If any of these signs feel familiar, stop and consider taking a break. Speak openly with someone you trust and seek independent support. A trusted person may help you review your spending, reduce access to gambling and stay accountable. If you feel at immediate risk of harming yourself or someone else, contact emergency services or an appropriate crisis support service in your area.

Cleobetra Casino may provide account features designed to support safer gambling. Depending on the service available to you, these may include spending limits, deposit limits, loss limits, session reminders, activity statements, breaks or account closure. Read the information shown in your account carefully before choosing a setting. A limit should reflect an amount you can afford to lose, not an amount you hope to win.

Set limits before you play

Choose limits in advance and keep them realistic. If a limit is reached, do not try to bypass it by opening another account, changing payment methods or asking another person to gamble for you. Account restrictions are intended to help you maintain control. They are not a guarantee that gambling will be risk-free, so continue to monitor your behaviour and finances.

Take a break or close your account

If you feel that a short break would help, use the available break or time-out option. If you need a longer period away from gambling, request account closure or self-exclusion through the account or support process available to you. Make your request clear and follow any instructions provided. Do not create a new account while a break, closure or self-exclusion request is active.

Use practical safeguards

• Remove saved payment details where possible.
• Avoid keeping large balances in a gambling account.
• Review your account activity and payment history regularly.
• Use banking controls or spending alerts offered by your financial institution.
• Ask a trusted person to help you manage access to money if gambling is causing harm.
• Consider blocking gambling advertising or gambling websites on your devices.
• Do not use someone else's account or let another person use yours.

Some account controls may take effect immediately, while others may require processing or confirmation. The terms applying to a particular control will be explained when you select it. If you are unsure which option is appropriate, stop gambling and use the available support channel to ask for assistance.

Professional and confidential support is available in Australia for people affected by gambling, as well as family members, friends and other people who may be experiencing harm. Independent gambling-help services can provide information, counselling, financial guidance and practical strategies. You can contact a suitable service directly, speak with a health professional or ask a trusted person to help you find support.

Cleobetra Casino can provide information about the responsible gaming features available on your account and explain the steps for requesting a break, restriction or closure. Our team cannot guarantee winnings, recover losses or provide financial advice. If you tell us that gambling is causing you harm, we may recommend that you stop playing and use the available account protection options.

1. Stop gambling and avoid making further deposits or placing further bets.
2. Review your recent activity and identify any immediate financial commitments.
3. Use the available limit, break, closure or self-exclusion option.
4. Tell someone you trust what is happening.
5. Seek independent help from a gambling support, financial counselling or health service.
6. If you feel unsafe or are in immediate danger, contact emergency services or an appropriate crisis service.

If you are concerned about another person, approach the conversation calmly and without blame. Explain what you have noticed, listen to their concerns and encourage them to seek professional support. Protect your own finances by avoiding loans or covering gambling losses, and seek advice for yourself if the situation is affecting your wellbeing.

This page provides general information and is not a substitute for professional medical, financial or legal advice. Gambling laws and support arrangements can change, and you are responsible for checking that gambling is lawful and suitable for you. If gambling is no longer enjoyable or is affecting your life, the safest choice is to stop and seek help.