Betting Rules

These rules apply to betting activity made through the Cleobetra Casino website, application or any other approved platform. Additional rules may apply to particular sports, events, games, markets, promotions or betting products. Where a special rule applies, it will normally be displayed with the relevant market or offer. If a specific rule conflicts with a general rule, the specific rule will apply to that market or product.

You must be legally permitted to gamble in the place where you are located when you use the service. You are responsible for checking the laws that apply to you and for complying with them. Betting should only be undertaken by adults who are able to make informed decisions about gambling. We may require evidence of age, identity, location, payment ownership or other information before allowing an account to be used or a bet to be settled.

Only one personal account should be used by each player unless we have expressly agreed otherwise. You must provide information that is accurate, complete and current, and you must update it when circumstances change. Account credentials must be kept private. You must not allow another person to access your account, place bets for you or use your payment method. You remain responsible for activity carried out through your account where you have failed to keep your login details secure.

• Bets must be placed using the available betting interface and accepted by the platform.
• A bet is not confirmed until an acceptance message, receipt or equivalent confirmation is shown.
• A displayed price, line, market or balance may change before a bet is accepted.
• You should check the details of every bet before confirming it.
• You must not use the service for unlawful activity, fraud, abuse, manipulation or interference with the platform.
• We may suspend or restrict access where checks, security concerns or legal obligations require it.

We may apply reasonable controls to protect players, the platform and the integrity of betting markets. These controls can include refusing a bet, limiting a stake, suspending a market, requesting information, delaying settlement or reviewing account activity. Any action will be handled in accordance with applicable requirements and the relevant account terms.

The available markets, selections, odds and betting options are shown on the platform. Odds may be displayed in a format explained within the betting interface. Before confirming a bet, review the selection, stake, potential return, odds and any other conditions shown. The information visible at the time you submit a bet may not be the final information used for acceptance if the market changes before processing.

A bet is normally accepted only when the platform confirms it. An attempted bet that is interrupted, rejected, timed out or not recorded in your account should not be treated as accepted. If you are unsure whether a bet was placed, check your account history before trying again. Duplicate bets can occur if a player repeatedly submits the same request while a transaction is processing.

Prices and market changes

Betting prices can change because of new information, market movement, corrections, event developments or operational requirements. In some cases, the platform may ask you to confirm a changed price before accepting the bet. Markets can also be suspended temporarily or removed where information is unavailable, an event is delayed, a result is disputed or the market cannot be operated fairly.

You must not attempt to exploit a technical error, obvious pricing mistake, delayed information or a malfunction in the betting interface. If a bet is accepted because of an obvious error, or if a market is operated incorrectly, the bet may be reviewed and corrected or voided where permitted. We may also correct an administrative error in your account or betting history. Any correction should be made reasonably and consistently with the applicable rules.

Stake responsibility

You are responsible for selecting the amount you wish to stake and for ensuring that you have sufficient cleared funds or available balance. A submitted stake may not be cancelled simply because you changed your mind, selected the wrong option or did not notice a price change. For this reason, take time to review the bet slip before confirming your wager.

Where a bet contains several selections, each selection may be affected by its own market rules. A multiple or combined bet may be settled using the rules for the individual selections and the combination selected. The possible return shown on screen is an estimate based on the information available when the bet is placed and may be affected by void selections, rule changes or settlement adjustments.

Bets are settled using an official or otherwise reliable result source appropriate to the event and market. The relevant result may include the final score, finishing position, official decision, published statistic or other outcome specified by the market rules. A result announced at the venue or reported by a media source may not be final if it is later changed by the applicable governing body or official authority.

Unless a market rule says otherwise, settlement is based on the official result at the time the event is concluded or declared. Later amendments, appeals, penalties or disqualifications may be treated according to the rules for that market. Some markets may be settled at an interim stage, such as half-time, a particular period, a nominated time or a specified milestone. Always read the market description before betting.

Postponed, abandoned and interrupted events

If an event is postponed, abandoned, interrupted or moved, the outcome of affected bets will depend on the rules for the relevant sport, event or market. Some bets may remain valid if the event is completed within the period allowed by the applicable rules. Other bets may be voided and returned. Bets that have already been unconditionally determined may remain settled even if the event later changes or is abandoned.

Void bets and corrections

A bet may be declared void where a market was offered in error, an event did not take place, there was an unacceptable change to the event, the required information cannot be verified or another stated condition for voiding applies. When a bet is void, the stake is generally returned unless the relevant market rules state another treatment. In a combination bet, a void selection may be removed and the remaining selections settled under the applicable rules.

Settlement may be reviewed if a result was entered incorrectly, a technical issue affected the market or information was later found to be materially inaccurate. We may amend the account history to reflect the correct result. If you believe a bet has been settled incorrectly, keep the bet reference and raise the matter through the available support channel as soon as reasonably possible. Do not send private payment or identity information through an unsecured public channel.

1. Check the bet details and confirmation in your account history.
2. Note the date, market, selection and bet reference where available.
3. Explain the issue clearly and provide only information needed to review it.
4. Allow reasonable time for the result, transaction or account record to be investigated.
5. Follow any review or complaint process made available with your account terms.

Deposits, withdrawals, refunds and winnings are subject to the payment methods and account procedures available on the platform. A payment method should belong to you or be used with the proper authority of its owner. We may carry out verification and security checks before processing a transaction. A withdrawal or payment request may be delayed, refused or returned where information is incomplete, the method is unavailable, the transaction cannot be verified or legal and security requirements apply.

You must not try to bypass account controls, create accounts to avoid restrictions, use another person's payment details or conceal the source of funds. Suspected fraud, money laundering, chargeback abuse, collusion or other prohibited activity may lead to an account review and restrictions while the matter is assessed. We may retain relevant records where required by law or for legitimate security, dispute or compliance purposes.

Play within your limits

Gambling involves risk and should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play, use only money you can afford to lose and take regular breaks. Never chase losses by increasing your stakes, and do not gamble when you are upset, tired, under the influence of alcohol or drugs, or experiencing financial pressure.

• Set personal deposit, betting or session limits where these tools are available.
• Use time reminders and take breaks from the platform.
• Do not borrow money or sell belongings to fund gambling.
• Keep gambling separate from essential household spending.
• Talk to someone you trust if gambling is becoming difficult to control.
• Use available self-exclusion, account closure or support options when you need a break.

If you think gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek independent help from an appropriate Australian gambling support service or health professional. Support is available even if you are unsure whether your gambling is a problem. You can also ask about account restrictions or self-exclusion through the support options provided on the platform.

These Betting Rules are general information and may be updated from time to time. The version shown when you place a bet will generally apply to that activity, subject to any correction required by law or to address an obvious error. By continuing to use Cleobetra Casino, you agree to review the current rules and comply with the conditions that apply to your account and the betting service.