Privacy Policy

When you use Cleobetra Casino, we may handle information that identifies you, relates to your account or helps us operate the website safely. The information we collect depends on how you interact with the site, the services you use and the choices you make.

Account and contact details

When you register or update an account, we may collect details such as your name, date of birth, residential information, username, telephone details and email address. We may also record information about your account preferences, communications, responsible gambling settings and requests made to our support team.

Identity and verification information

To verify your identity, age and eligibility, we may request documents or other information. This can include identity documents, proof of address, information needed to confirm ownership of a payment method and records of verification checks. Some information may be obtained from approved verification or fraud-prevention services where this is permitted.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, payment methods and other transactions. Payment providers may process payment information directly. We may receive enough information to confirm, record and manage a transaction without receiving the complete details of your payment card or bank account.

Technical, device and usage data

When you visit the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, general location information, language settings, pages viewed, links used and dates or times of activity. We may also record information about how the website performs and how you use its features.

Communications and support information

If you contact us, we may keep the information you provide, including messages, account references, documents and records of our responses. We use these records to answer questions, investigate issues, improve support and maintain an appropriate record of account-related communications.

We use personal information for purposes connected with providing and managing the casino service. We only seek to use information where it is reasonably necessary for the relevant purpose, where you have given permission, or where another lawful basis applies.

• To create, maintain and administer your player account.
• To confirm your identity, age and eligibility before or during use of the service.
• To process deposits, withdrawals and other account transactions.
• To conduct security, anti-fraud, anti-money-laundering and responsible gambling checks.
• To detect unusual, suspicious, unauthorised or potentially harmful activity.
• To provide customer support and respond to questions, complaints and requests.
• To send service messages about your account, transactions, security or important changes.
• To personalise or improve website content, features, performance and user experience.
• To understand website usage through reporting, analytics and technical monitoring.
• To meet legal, regulatory, accounting, audit and record-keeping obligations.
• To protect the rights, property, safety and security of players, the website and relevant service providers.
• To establish, exercise or defend legal rights and manage disputes.

Marketing communications are handled separately from essential service messages. Where consent is required, we will seek it before sending relevant promotional communications. You can withdraw consent to marketing at any time by using an unsubscribe option in a message or by contacting us using the details in the data rights section below. Even after you stop marketing messages, you may continue to receive necessary account, security or service communications.

Information sharing

We may share information with service providers that help operate the website and support players. These providers may assist with payment processing, identity verification, fraud prevention, technology, hosting, analytics, customer support, communications and security. They should only use information for authorised services and according to appropriate instructions or contractual requirements.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid request, protect the service or investigate suspected fraud, security incidents or other unlawful activity. If information is transferred or processed outside Australia, we take reasonable steps to support its secure and appropriate handling, subject to applicable requirements.

Cookies and similar technologies

Cleobetra Casino may use cookies and similar technologies to keep the website working, remember selected settings, maintain sessions, support security, understand website traffic and improve the player experience. Some cookies may be placed by service providers working on website functionality, analytics or communications.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, parts of the website may not work as intended, and some preferences may not be retained. Browser controls differ, so you should check the help or privacy settings for the browser and device you use.

Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring and secure handling processes. No website, online service or method of transmission can be guaranteed to be completely secure, so players should protect their login details and avoid sharing passwords or verification codes.

If you believe your account or personal information may have been accessed without permission, contact support as soon as possible. We may ask questions or request information to confirm your identity before discussing account details or acting on a request.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction and security records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or disposed of in accordance with applicable procedures.

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are not always absolute and may be subject to verification, legal exceptions, security requirements or the need to keep particular records.

• Access your personal information and ask for an explanation of how it is used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where it is no longer needed and there is no lawful reason to retain it.
• Withdraw consent to marketing communications at any time.
• Ask us to review a privacy concern, complaint or suspected misuse of your information.
• Request further information about certain disclosures or processing, where applicable.

How to exercise your data rights

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@cleobetracasino-aud.com. Please describe your request clearly and provide enough information for us to identify your account and understand what you are asking. We may need to verify your identity before providing information, making changes or completing a deletion request.

A deletion request may not remove information that we are required to retain for legal, security, fraud-prevention, dispute-resolution or transaction-record purposes. In those circumstances, we will retain the relevant information for the required period and handle it in accordance with this policy. Closing an account also does not automatically remove every record connected with that account.

Policy updates and complaints

We may update this Privacy Policy when our services, technology, privacy practices or legal obligations change. The updated version will apply from the date it is made available on the website. We encourage players to review this page from time to time.

If you have a question or complaint about how your personal information is handled, please contact support@cleobetracasino-aud.com first so the matter can be reviewed. We aim to handle privacy enquiries fairly and within a reasonable timeframe, subject to the information available and any verification needed to protect your account.